FAQ & policies
Answers, up front.
Everything researchers ask us most: products, testing, shipping, and policies. Can't find it here? Contact support.
01
Products & testing
What does “research use only” mean?
Every material we sell is supplied exclusively for lawful in-vitro laboratory research, analytical testing, and scientific study by qualified professionals and institutions. Our products are not intended for human or veterinary use, consumption, or any in-vivo application, and by ordering you confirm they will be used accordingly.
How is purity verified?
Every lot is analyzed by an independent third-party laboratory. Purity is quantified by reverse-phase HPLC with a minimum release threshold of 99%, and identity is confirmed by mass spectrometry. Lots that fail either test are rejected.
Can I get the Certificate of Analysis for my order?
Yes. Email support@elevatebiolabs.co with your order details and we will send the COA, typically within one business day.
How should I store lyophilized peptides?
For long-term stability store vials at −20 °C, protected from light and moisture. Short-term storage at 2–8 °C is acceptable. After reconstitution, keep solutions refrigerated and follow your protocol's stability window.
02
Ordering & shipping
How long does processing and shipping take?
Orders placed before 1 PM ET on a business day ship the same day; after the cut-off, or on weekends and holidays, they go out the next business day. You'll receive tracking as soon as your order is dispatched, shipped in discreet, tamper-evident packaging.
Do you ship internationally?
Shipping availability depends on the destination's import regulations for research materials. Contact support@elevatebiolabs.co before ordering internationally and we'll confirm whether we can serve your location.
An item I need is sold out, when will it restock?
Sold-out compounds are typically restocked as soon as a new lot clears third-party verification, we never rush a lot past testing to fill demand. Contact support to be notified when a specific compound returns.
03
Policies
What is your refund policy?
If an order arrives damaged, incorrect, or with a documentation discrepancy, contact us within the return window described in our refund policy and we will make it right. Because research materials are sensitive to handling and storage, opened vials cannot be restocked.
What are your terms of service?
In short, our materials are sold for lawful research use only, purchasers must be qualified to handle them, and misuse of our products is grounds for refusal of sale. The full terms of service, privacy policy, and legal notices ship with the site and should be reviewed before ordering.
Is my information secure?
Orders are handled over encrypted connections and your details are used only to fulfil your order and provide support. We don't sell customer data.