Shipping Policy
How we process, ship, and track your orders.
Order Processing
We currently ship within the United States only, including PO Boxes. We do not ship internationally at this time.
Orders placed before 1 PM ET on a business day are prepared and handed to the carrier the same day. Orders placed after the cut-off, or on weekends and holidays, are dispatched the next business day. Cut-off times may occasionally shift during peak periods or carrier disruptions.
Shipping Times
Shipping times vary based on your destination and the carrier selected at checkout. Delivery estimates provided at checkout or in confirmation emails are estimates only and are not guaranteed.
Tracking Information
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after you receive this email.
Shipping Delays
Elevate Biolabs LLC is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other factors outside of our control.
Incorrect Shipping Information
You are responsible for providing accurate shipping details at checkout. Orders sent to an address exactly as provided by the customer cannot be replaced or refunded if that address was incorrect.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, Elevate Biolabs LLC is not responsible for items that are lost or stolen after delivery. Please contact the carrier directly to file a claim.
Order Issues
If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery at support@elevatebiolabs.co with your order number, a description of the issue, and photos. Each claim is reviewed individually.
Address Changes & Order Modifications
Once an order has been processed or shipped, no changes can be made, including updates to the shipping address.
Contact Us
Elevate Biolabs LLC
Tampa, Florida, United States
Email: support@elevatebiolabs.co