Refund Policy
Our policy on returns, refunds, and order issues.
All Sales Are Final
All sales are final. We do not offer refunds, returns, or exchanges once an order has been processed or shipped. Please review your order carefully, including vial size, quantity, and shipping address, before completing checkout.
Damage or Errors
If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours of delivery at support@elevatebiolabs.co with your order number, a description of the issue, and photos. Claims submitted after 48 hours may be declined. Any replacement or store credit is issued at our discretion.
Shipping Responsibility
Once an order has been transferred to the carrier, responsibility for delivery lies with the carrier. We are not responsible for packages that are lost, stolen, delayed, or misdelivered after being tendered to the carrier. If a package is marked as delivered but not received, contact the carrier directly.
Customer Accountability
You are responsible for providing an accurate and deliverable shipping address at checkout. We are not liable for orders shipped to an incorrect address supplied by the customer, and reshipping costs in that case are the customer’s responsibility.
Product Use
All products are intended strictly for lawful laboratory research, analytical testing, and scientific study by qualified individuals or entities, and are not for human consumption.
Contact Us
Elevate Biolabs LLC
Tampa, Florida, United States
Email: support@elevatebiolabs.co
We reserve the right to decline refund or replacement requests that we determine, in our sole discretion, to be fraudulent, abusive, or unsupported by evidence.